CLOUD NETWORK MANAGEMENT
WEB & MOBILE APP DESIGN
Building an Intent Sequence Workflow for Telecom Provider Cloud Managed Services
OVERVIEW
This case study explores the design and development of an intent sequence workflow for a telecom provider's cloud-managed services. The goal was to streamline the process of selecting service catalogs, cloud platforms, regions, configurations, protocols, and conducting capacity checks. Additionally, the workflow aims to facilitate the selection of latency requirements, enabling a cohesive and efficient setup for telecom services.
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OBJECTIVES
Streamlined Workflow: Create an intuitive workflow that guides users through the selection of various service components, ensuring a seamless experience.
Capacity Checks: Integrate real-time capacity checks to verify resource availability before finalizing configurations.
User-Centric Design: Develop a user interface that is easy to navigate, minimizing complexity while accommodating technical requirements.
KEY FEATURES
Intent Sequence Workflow Design
Service Catalog Selection: Users begin by choosing from a predefined service catalog that lists available cloud-managed services.
Cloud Platform Selection: The next step allows users to select the appropriate cloud platform (e.g., AWS, Azure, Google Cloud) based on their organizational needs.
Region Selection: Users can specify the geographical region where the service will be deployed, enhancing performance and compliance.
Configuration Parameters
CIV (Cloud Infrastructure Variables): Users input specific infrastructure variables relevant to their service configuration, such as resource allocation and scaling preferences.
Protocol Selection: The workflow includes options for selecting the appropriate protocols (e.g., TCP, UDP) based on service requirements.
Capacity Checks
Real-Time Availability Checks: The workflow incorporates automated capacity checks to ensure that selected resources are available within the desired parameters. This step helps prevent configuration issues and enhances reliability.
Latency Selection
Latency Options: After configuring the service, users can specify latency requirements, choosing from predefined options that align with their service level agreements (SLAs).
DESIGN APPROACH
User Research
Stakeholder Interviews: Conducted interviews with telecom providers and end-users to identify challenges in existing workflows and gather insights into their requirements.
Usability Testing: Early prototypes were tested with real users to refine the workflow and user interface based on feedback.
Wire framing and Prototyping
Developed wireframes to outline each step of the intent sequence workflow, ensuring clarity in user interactions.
Created interactive prototypes to visualize the workflow and gather user feedback on usability and navigation.
Iterative Design
User Feedback Integration: Iterated on the design by incorporating user feedback to enhance the workflow’s efficiency and usability.
Feature Refinement: Made adjustments to interface elements and steps based on testing outcomes to ensure a seamless user experience.
Technical Architecture
Backend Services: Leveraging APIs to interact with service catalogs, cloud platforms, and capacity management systems.
Data Integration: Real-time data fetching for capacity checks and latency options ensures users have the most accurate information during the workflow.
Challenges and Solutions
Challenge: Users faced difficulty navigating complex service selections and configurations.
Solution: Simplified the workflow into clear, sequential steps with guided prompts, reducing cognitive load and enhancing usability.
Challenge: Ensuring accurate capacity checks amidst varying demand levels.
Solution: Implemented automated, real-time checks that dynamically assess resource availability as users make selections.
Challenge: Balancing technical requirements with a user-friendly design.
Solution: Developed a responsive interface that provides detailed explanations and context-sensitive help for each selection, catering to both technical and non-technical users.
Conclusion
The intent sequence workflow for telecom provider cloud-managed services successfully addresses the complexities associated with service selection and configuration. By streamlining the process of choosing service catalogs, cloud platforms, and conducting capacity checks, the workflow enhances operational efficiency and user satisfaction. Future enhancements will focus on integrating advanced analytics to support proactive decision-making and further refining the user interface based on ongoing user feedback.